St. Augustine Endoscopy Center Receives 2023 Press Ganey Human Experience Guardian of Excellence Award®


January 8, 2024 St. Augustine Endoscopy Center announced they have been named a 2023 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in Guardian of Excellence.

As a winner of the Press Ganey HX Guardian of Excellence Award®, St. Augustine Endoscopy Center is in the top 5% of healthcare providers in delivering ambulatory procedural care in the last year. 

Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

This award symbolizes St Augustine Endoscopy Center’s commitment to raising the bar for healthcare standards, inspiring a culture of continuous improvement and innovation across the human experience," said Patrick T. Ryan, CEO and chairman at Press Ganey. "It underscores the importance of placing patients, healthcare professionals, and industry partners at the core of our work, fostering a future where exceptional healthcare experiences are not just goals, but tangible achievements." 

“I am incredibly proud of the St. Augustine Endoscopy Center physicians and staff. This achievement is a testament to the dedication and hard work of our incredible team. Thank you for your outstanding contributions, and together, let us continue our journey of excellence in healthcare,” said Dr. Kyle Etzkorn, CEO at Borland Groover. 

As we celebrate the achievement of the Press Ganey Human Experience Guardian of Excellence Award, we are poised for an exciting trajectory in 2024 and beyond. Our commitment to advancing healthcare excellence remains steadfast, and we look forward to continuing initiatives designed to enhance patient experiences, foster even greater employee engagement, and continue to elevate clinical quality standards.

In the coming year, we are enthusiastic about leveraging innovative technologies and exploring collaborative partnerships that will further distinguish us in the healthcare landscape. We encourage you to stay connected and join us on this journey toward a future where St. Augustine Endoscopy Center continues to set new benchmarks in healthcare excellence. Thank you for your ongoing support. Together, let us shape a healthier tomorrow. 

To learn more about St. Augustine Endoscopy Center, visit

About Press Ganey 

Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company.


About St. Augustine Endoscopy Centersec team

At St. Augustine Endoscopy Center, we are committed to the belief that health and care are fundamentally intertwined. Our focus is on delivering not just healthcare, but care in health, ensuring a service-oriented environment that supports your procedural needs with the utmost quality.

We pride ourselves on being accredited by the Accreditation Association for Ambulatory Health Care, a testament to our commitment to high standards. Additionally, our center is unique in that it involves physician ownership and investment, ensuring those who care for you are directly involved in every aspect of our service. A detailed list of physician owners and investors is available upon request.

Our state-of-the-art facility includes 1 Operating Room (OR) and 3 Procedure Rooms. We specialize in Gastroenterology, utilizing advanced equipment that allows our endoscopists to perform cutting-edge procedures in this field.

Understanding the complexities of insurance, we accept a broad range of plans including most major commercial insurance, HMO/PPO plans, Medicare, Workers Compensation, and other government-sponsored health coverage. We encourage you to contact us with any questions regarding your insurance coverage, as we aim to make your experience as seamless and stress-free as possible.

At St. Augustine Endoscopy Center, your health is our priority, and we are here to ensure your journey toward wellness is met with expertise, care, and a community spirit.

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Press Ganey
St. Augustine Endoscopy Center


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